Panasonic was not able to solve my problem

Company: Panasonic Consumer Electronics
Address : One Panasonic Way, Secaucus, New Jersey, 7094, United States

I was having some problem with my Panasonic television. So on September 24TH I wrote an email to the Dealer from whom I have purchased television in order to troubleshoot the geometry issues on my Panasonic TX-R3079 30inch HD television. Next day I got an email response telling me to call 1-800-PANASONIC. I contact them & I was on hold for around an hour. So I call back the next day and finally was able to reach �Customer Support�. I explained them all the problems and they decided to service my television for which I was given a ticket number.I was told that a service centre would contact me within five days.On the fourth day I got a call from the service centre which is over 100 miles from where I live that they are going to pick up my television and take it to their shop.
I contacted Panasonic about this because I was wanting to know if I would receive a loaner television until mine is fixed. They replied back that they should and to let them know if the service center was bringing me one. They called the morning of the pickup and they did not have the loaner. Another call to Panasonic and they knew nothing about me needing a loaner television. They said I could pay for a loaner if I wanted one. So I canceled the pickup and Panasonic said they would find a new service center and contact me. After a day or two I got a new service centre number and I explain them all my problems and they says I am going to receive an exchange and they will contact me in a few days. I wait for a few days as I have not got response from them.So I write email to them asking about the exchange.Most of the emails send me in circles. I call back Tuesday 17th about the exchange and the customer service clerk pulls up my info using my Ticket number and she doesn't know anything about an exchange and she said she would have to contact their ECR because they had authorized an exchange and she didn't know why. I get an email back from them saying that my service will continue from the previous service center.

My patience is running thin with Panasonic and this will be the last time I will ever think of Panasonic for any purpose in my life and everyone else please take note to their absurd customer service.



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