Pogo.Com allows scams to persist on its website

Company: Pogo.com
Address : 209 Redwood Shores Parkway, Redwood City, CA 94065, United States
URL: http://www.ea.com/

A scam is going on within the game rooms of Pogo.com. Pogo's staff are completely aware of it, yet are obviously doing NOTHING to stop it. Pogo.com is part of the EA Games Corporation, a company making billions off of the sale memberships to its various game sites as well as their downloadable games. One would think that a company with its reputation would want to provide excellent service AND security to its members. But I found out that this is NOT the case.

Pogo offers paying members, a chance to earn tokens and spend them on raffles to win cash prizes. People are conning members into revealing their passwords, gaining access to their accounts and stealing their tokens. These people are apparently using these stolen tokens to purchase HUGE percentages of the raffle tickets; thereby increasing their chances to win.

I was not forewarned of this scam and I became a victim of it. I inadvertently and naively revealed my password through a con being conducted on the chat board of a game room. And even worse, after these people gained access to my account, they were able to contact people I had listed on my pogo "Friend's List" and actually HIJACK their account while chatting with them (pretending to be me) in a private chat room provide by pogo. I know of at least 5 other pogo members who also lost access to their accounts and also lost all the tokens they had acquired as well

Pogo's policy is to place blame on the victims. Their In Game Dept. keeps track of what happens in game rooms as well as token counts. Yet Pogo's policy is to NOT reimburse the victimized Pogo member their stolen tokens even though it is clear to them the member's account had been hijacked. AND, since this has been going on for a VERY LONG TIME, Pogo's policy undoubtedly includes NOT going after the people that are engaging in this scam. These people MUST be winning enough money, through winning raffles, to justify continuing to engage in this scam.

Add insult to injury, when a PAYING pogo member loses access to their account through these scams, it is a NIGHTMARE to gain access ANYONE in pogo to correct the situation. They cannot do this through the pogo web site, because one must be signed onto their account to do so.

Pogo's on line customer service provides MINIMAL, let alone prompt support to members that have had their accounts hijack. The only way to get prompt action is by phoning the company. AND pogo web site is PURPOSELY designed to make finding a phone number to contact anyone VERY difficult. I am VERY upset with how this security issue I had with Pogo was handled, I am concerned that these people may actually have the ability to hack into my own computer while I am playing on Pogo, and am DEFINITELY concerned that others be forewarned before they consider becoming a member of pogo themselves.

Click here to view the corresponding Scam Report.