I have a very large hole in my door thanks to High Tech Pet Products.

Company: High Tech Pet Products
Address : 2476 Palma Dr Ste A, Ventura, CA 93003, United States

Last December I bought an electronic dog door from High Tech Pet, Inc. I ordered it online. This company is located somewhere in Ventura in CA. I paid about $350 for the procuct. It worked well for a while. After few months it started giving me problems. The bands that were holding the collars broke, they replaced it for me. After a week or so they broke again. I called them up. They said they would fix or replace the product as it was a faulty piece.
So I sent the dog door back to them. I ordered for large doors as I owned Great Danes. I had to send those large those back to them at my own expense. It�s been almost a year now and I haven�t received the replacements. I called a no. of times but always get an automated voice machine on the line. I have emailed them too. I did receive the replies but it did not help me in anyway. The response I have been getting each time is �They are on back order and will be shipped as soon as possible�. Now when ever I call them up they say �We anticipate this to be by the end of the month", well this is only when I get to talk to a real person not a machine which is very rare. . I had a friend order one on line just to see if they are still selling them and yes they are. But how is that possible if they have been on back order for over nine months now. This is a lot of money for them to be treating their customers the way they have. I either want my money back or the door. I have a very large hole in my door so now I will need to replace it too. Where can I go to get help?


Click here to view the corresponding Scam Report.