Best Buy should change their name to extended warranties

Company: Best Buy
Address : Sycamore Road, DeKalb, IL 60115, United States

I purchased a Samsung 42 inch HD plasma TV on 9/15/2006 for $1800. They did not inform me I would need a new DirecTV dish to get HD signal. They also told me that they would expect such a TV to last five to seven years. It took six weeks to get the new dish installed. After the dish was installed, the TV looked great in HD for a couple of weeks. On 11/10/2006, I was watching the TV, The plasma started dripping from the top of the TV to the bottom. The unit died within two hours. Best Buy refused to allow for a return despite the fact that this situation obviously violated the Illinois Commercial Code with regard to implied warranties of merchantability. As if it is reasonable for a merchant to sell a television set for $ 1800 and have it is in working condition for less than two months. Keith, the general manager of the store at the Best Buy, tried to sell me an extended warranty retroactively for $400. It's almost laughable that the guy had just sold me an $ 1800 TV that did not even last two months and now he wanted more of my money. He told me to call the 888-Best-Buy number. They just gave me standard answer while contacted Best Buy customer service. Best Buy then sent out a service guy who confirmed that the TV was dead. Samsung acknowledged that the TV was still under their one year express warranty. Samsung called me a few days later and told me that I would receive in-store credit from Best Buy but Best buy told me that it was their policy not to give in-store credit regardless of what the manufacturer wanted them to do. Eventually I got a
customer service supervisor, he was extremely rude. He said I could not have in-store credit and that I should have bought the
extended warranty at the time of purchase if I was worried about the Samsung breaking. I had never purchased a TV before that did not last at least five years. I would not have purchased the TV in the first place if I had known that there will be problem with plasma TV. I don't want to get another TV just like I had and have it break after the manufacturer's warranty expires. I don't want to have the same battle with Samsung if I just exchange the TV for the same model. I just want in-store credit or a refund of my money. I think that is very reasonable considering the fact that this TV cost $1800 and lasted less than two months. I believe that Best Buy should change their name to extended warranties because that is all they are interested in selling. They seem to have forgotten about the implied warranty of merchantability in addition to other implied warranties.

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