Bethalto charged me late returned charges in spite of returning the DVD's on time.

Company: Bethalto Video World
Address : 416 W. Bethalto Drive, Bethalto, IL 62010, United States

I was unfairly sent a bill from Bethalto today, which claimed that I owed overdue charges on a DVD movie that I returned a day early. This is the second, and last time, that Bethalto will have a chance to accuse me of having not returning a rental movie, that was later confirmed returned, and cleared by their own employees. I recently joined a local Bethalto Movie rental, about one mile from my home. This is my second Bethalto membership, the first of which I terminated near my former residence in Newport Beach, California, after what has now become a repeated and extremely negative rental experience.
The facts: I rented a total of five DVDs during Bethalto's current promotion for unlimited DVD movie rentals @ $1.99 each, based on returning the rentals as agreed, which I did.
I received a folded postcard which was labeled as STATEMENT ENCLOSED. A notification that I was incurring delinquent charges for a movie I returned almost a week and a half earlier. I called the store, and Shawn took my complaint, and said he would check to see if it was returned to stock. There were over one hundred DVD's to check, and Shawn needed to call me back. After about half an hour, the same Bethalto employee called to say that we found your returned DVD, and everything is taken care of. This statement from Shawn was phrased and stated as though he was doing me a big favor. I gave the Bethalto employee an opportunity to apologize, and when none was offered, I responded that his explanation wasn't good enough, and that this is a shoddy way to treat customers. Bethalto has my credit charge number, and if Bethalto screws up, it won't be Bethalto that suffers, it is myself and countless other consumers who are placed in the position of defending themselves to a lower authority, namely their own incompetent retail rental employees who assume the customer is at fault. This is one customer who has been wronged twice in two widely different geographic locations for the last time. Based on my experience over an almost 20 year span, I am fairly certain that I'm not the only victim out there. I highly recommend every prospective customer of this DVD rental company not to go for their membership ever. As they rip off their own members in spite of giving them proper service.

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