I am waiting for their apology letter or either refund or compensation for the same

Company: CARPETRIGHT
Address : PALACE GROUNDS RETAIL PARK, PALACE GROUNDS PARK, HAMILTON, STRATHCLYDE United Kingdom

I moved to new house in June, I ordered carpets for the whole house from Carpetright. I paid �4,000 with them. The carpets were supposed to be fitted before we move but due to some quarrel among the builder and fitters he would not let them on the site. Therefore we lived on the concrete.
They had many problems with fitting. The size of the carpet did not match and we had paid them already for the extra carpet. When we complain why the carpets fit, we were threatened that they will leave work without completing. The carpet fitters doubtless got wrong measures and left glue on the skirting boards, doors and cut into the skirting boards they had brought dog with the, in van for transporting carpets. They clearly mentioned before we bought it home that they do not take old carpets from customers as they contain germs in it. But readily pass germs to our new carpet from their dogs to customers. My wife is asthmatic and have allergy with animals hair or even dust. They left our work half and went for their other appointment in middle for which I have canceled an appointment. They do not have respect for the property I own and damaged my TV which cost me �75 to repair.
There were also manufacturing faults which were found later. I complaint about my problem to the owner of the company but never received any response. I am waiting for their apology letter or either refund or compensation for the same.

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