I avoid accommodating in Hilton property

Company: Hilton Memphis
Address : 939 Ridge Lake Boulevard, Memphis, Tennessee 38120, United States

I often travel to other state for business and stayed in many hotels so far away from my home. I never had such experience I had with Hotel Hilton. Last time I was in Memphis for my business I made reservation with hotel Hilton. And this I made through agent who look after my traveling from long time.
When reach Memphis I went to Hotel Hilton. The manager said their no reservation done on from my name. It was surprising! How it could be possible! My credit card was already charged. I told him about it. My agent is reliable every time he does accommodation in different locations. I was then given a parlor room where there was nothing except sofa. I had to stay somehow for one night and next day I was going to change my staying place. I was left with no option! I pulled the sofa to sleep. I don't have habit of sleeping on sofa, I couldn't sleep whole night. Next day experienced back ache for the reason. I carried my luggage next day left that place and got accommodation in other hotel. I never had such problem with hotels other then Hilton property. When I returned from my trip, I written letter to the Guest assistance department stating my problems and charges that I paid. To date I never received any letter for apology or refund.
No matter, I have to travel and continued. I think they have cultural problem! I avoid accommodating in Hilton property.

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