This is not the first time I have received poor customer service from MSN

Company: MSN ISP Service
Address : 1344 Redmond Way, Redmond, Washington 98052, United States

In March of 2005 I decided to purchase a digital camera. Best Buy had a deal that if you signup with MSN for three years they would pay up to $400 for a digital camera. I had been on AOL for several years and never i had a problem. I figured how different could MSN be. So I signed the contract and went home with my digital camera. I canceled my AOL Service and setup my MSN account. That's when all problems started for me. I couldn't even get signed on. I called MSN technical support and the guy told me I had to pick another username. I did that but I had connectivity problems just the same. I had called technical support on several occasions. I always got the same reply. There are server problems in that area or the technical guy would make me run through all kinds of procedures. None of them worked. I had started a business and my clients could not get their work through to me or I couldn't get connected to receive it.
People would tell me they e-mailed me and I would never get it. The tech people at MSN treated me like a fool. I put up with this for 6 months until I could take it no longer. I spoke with another tech person and when I realized I was just getting the run around I had enough. I cancelled my Internet service with MSN and signed right back on with AOL.
It is working fine as previously it was working. Several months after cancellation, I got a letter from MSN stating that I owe them $460. For what crappie Internet service that I no longer have? Their tech support people have no clue. They are rude and out of their insecurity treat you like you have no clue. When I called to have the Internet service canceled no one said I was going to owe them money. When I called today about this bill I received, the customer service representative told me that in the contract I signed it said that they didn't guarantee connectivity. Internet requires connectivity. That was the most unexpected answer I have heard yet. Then she told me because I had paid for six months of service they would drop the debt down to $300 and some odd dollars. To top it off they billed me under a username I wasn't even able to use. I told her I wasn't paying it. She told me I would hear from a third party. I told her I wanted to talk to someone over her but she said there was no one. This is not the first time I have received poor customer service. In the past I have never given anyone a hard time but this was definitely the worst customer service I have ever received and not only that they want me to pay for it. This situation was absolutely ridiculous especially when you rely on the Internet for your business.

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