They are not worth your time...

Company: HH Greg
Address : 4161 E 96th St, Indianapolis, Indiana 46240, United States

I bought a 27" Sony television from HH Gregg a few years ago; I paid some extra amount $99 for extended warranty. This past October, the TV stopped working, so I brought it in to HH Gregg in Indianapolis for repair, along with a detailed list of the problems. Even after coming back few weeks later I was shocked to find that nothing was fixed; it was very difficult for me to come again to fetch the TV due to the shortage of time. They had done an "alignment" of my TV, but it still didn't work, what does alignment means? Anyways it was too much and I decided to get back the TV and so I brought it back. It's now nearing the middle of December, and my TV is still not repaired. It's only a 27 CRT television -- it's not plasma, LCD, or other high tech kind of appliance. Yet they don't know when it will be repaired. The customer service representative suggested that I call their service contractor myself and inquire if I so choose. I was blown up and decided to get anew one instead of repairing and so I asked for the service, as it was difficult to bear more frustration and time spent on hold.
But they refused and so I thought at least the $ 99 which I had spend for extended warranty should be refunded but no it was
all in vain they said that it was not possible. I explained that what the use of this warranty was if they could not fix the TV on time. They said they couldn't do that. Only if something goes in for repair three times or is deemed not repairable will they consider refunding a service contract. I'd advise anyone who lives in a town with HH Gregg stores to avoid them. They are not an honorable company, and they don't seem to care about the satisfaction of their customers. I am sure that it's a mere trick of minting money on behave of the extended warranty which is not at all use full. And no matter where you shop, don't buy an extended warranty. It's never worth it.

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