Do your homework! Or, just go somewhere else.

Company: U-haul
Address : 353 E 200 S., Salt Lake City, Utah 84101, United States

Prior to moving from Utah to another state, I purchase a tow bar from U-haul that looked really good but didn't fit the vehicle. The bar road too low and was built improperly. I called U-haul and was given the usual run-around. I personally took the vehicle in and showed the manager the problem. Though the manager was sympathetically to my frustration he informed me that the sale was final and that it would even cost me for them to remove the tow bar, stating that any service outside of the written contract would cost extra. I ended up giving the $150.00 tow bar to Deserter Industries Charity and have since ridden my home of any proof of this frustrating transaction but I hope by posting my problem that others can benefit. I still blame myself for the problem to this day. I should have done my homework. So I only have myself to blame. U-haul makes good tow bars. I believe they even guarantee those, but if you are interested in an after market product other than a U-haul brand you should think again. Even if they sell the product. Do your homework! Or, just go somewhere else. I wished I was smart to check them on the internet I would not be scammed.

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