They have lost a good customer.

Company: Bodybuilding
Address : 305 Steelhead way, Boise, Idaho 83704, United States

I've been a customer of this place for several years. I have no complaints regarding their product but the customer service is awful, you can not rely on this company to send the order on time and through the way we want. I have spent probably at least $100 a month or more. Recently, an order didn't arrive. It was supposed to be sent through Priority Mail. I complained about the product not delivered and they took it serious and reshipped the new order. This reshipped order arrived. A long time later, the original order arrived which had not arrived was delivered; it was too late as it was send by regular mail and not by Priority mail. Now this has happened again. Only this time, they refuse to reship, refund, or make it right. They insist over and over that I contact the USPS with a tracking number. When I do, the PO says it's not a valid number. I know why. The BB.com jerks have sent the order first class again--not Priority. This time, it appears they even got the shipping address wrong. Their customer receptionist is extremely rude and condescending, blaming the customer. I am angry enough that I will do whatever it takes--legal action, whatever--to get my money back. This company is the worst at customer service I've ever experienced in my life. And they have lost a good customer.

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