DO NOT SHOP HERE!!

Company: Circuit City Stores
Address : 9954 Mayland Drive, Richmond, 23233, United States

I ordered a video card online from them recently. It arrived promptly, but was broken. It was not damaged during shipping, because the outer shipping box and the package box were not at all damaged. My husband called customer service and asked for a call tag to be sent along with another product which they refused to do. After arguing at length with a supervisor he was promised a new product would be shipped 2nd day. It did not arrive. A second, third, and fourth call all resulted in the same promise....that the product would be sent 2nd day and arrive in two days. FOUR times we were lied to and promised a delivery date for a new product which has never arrived. Every time my husband has called, he's been transferred to a phone that never picks up and has to keep calling back and demanding a supervisor. These so-called supervisors are the ones lying about sending the replacement which they know they will not do. At one point, we were told to mail back the broken item and only then would they send a new one. This was after already promising the new one was shipped two times! I mailed it back and a week later they still claim no record of ever receiving it. Days after mailing it, a UPS calls tag arrived after they already told us to mail it ourselves. Today, my husband is being told that they cannot send a new item until they conduct an investigation on why the original item was broken. How can they do that when they claim to not have it? And why is that our problem? We are out $185 for the item and $7 for sending it back to them. The customer service number goes to India and even the number we were given to complain about the customer service number goes to the very same place, India. We are told there is not a single number to call to speak to an American who has some concept of American quality customer service. How terrible customer service they are having!! I was totally ripped-off.

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