Lack proper training or knowledge.

Company: Dell Inc.
Address : One Dell Way, NA, 78682, United States

I would like to say that my past experiences with Dell have been excellent. The present bad experience was with Dell Sales to order the correct memory chip (ram) to speed up my slow computer. I gave the order person the info. On my Dell computer and he suggested a 1 gig card. I ordered the card he recommended and it arrived a few days later. To be doubly sure the card would work, I called the card manufacturer tech. dept. The rep. checked the computer specs and told me the card was not the right one and might damage my computer if I tried to install it. I called Dell Sales and relayed the problem and this rep. (who was knowledgeable) also said the chip I received was wrong. He suggested a replacement and I ordered it. I was switched to another rep. to return the wrong chip. Although very pleasant, she kept me on the line about 20 minutes, apparently not being able to fill my request without frequent pauses to get back up. I finally asked for a supervisor to complete the simple return for "full credit" including pick up. I probably spent more than an hour with this experience, fortunately, on toll free numbers, between Dell and the chip manufacturer. The bottom line is that I have lost faith in Dell's ability to provide proper assistance to the buyer as some of their reps.

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