Think twice before..

Company: Home Depot
Address : 2455 Paces Ferry Road, Atlanta, 30339, United States

I ordered a Whirlpool dishwasher from Home Depot on 5/29/02. Upon completion of the order process, I was informed that I would be notified by my Home Depot to arrange for delivery once my dishwasher arrived at the Store. On June 15, after no call from Lowe's to arrange delivery, I called the store to ask when my dishwasher was expected to arrive. The individual answering the telephone in customer service told me that my dishwasher had been there for "a while." When I asked to be transferred to delivery I was told that they entire department had already gone home for the day. It was suggested that I called back the next day at 7:00 am. The next day at 7:00 am I called, and was then informed that the staff was in the morning meeting, and that I would have to call back in about 15 minutes. I gave those 20, called at 7:20 and was told that everyone in delivery was out making deliveries. I left a message for the delivery manager. The next day, after still not hearing from the delivery manager, I called again. I was told that he was in a meeting, so I left a message saying that I would be home for an hour and that I would like a call back. Four hours later the delivery manager called back, but by then I had already left for work. This kind of run-around continued for a week. I was never called again despite the fact that I left several messages for delivery. Finally, I called Home Depot to cancel my order. I told the manager on duty that I intended to buy a dishwasher from the appliance specialty store across the street from Home Depot. Two days later I went to another store to buy a dishwasher and they did have a much nice Kitchen aid dishwasher for the same price as the dishwasher I had originally purchased at Home Depot. When I called Home Depot main customer service number to complain, a very pleasant woman took down my complaint and said she would have the store manager call me to correct the situation. I told her that I wasn't planning to do anymore waiting around for Home Depot to call. I just wanted the e-mail address of the president of the company. This company doesn't get it at all!!! In my opinion Home Depot company is a scam. Think twice before buying anything from such people.

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