Bad Choice!

Company: CHOICE HOTELS
Address : 4225 E Windrose DR, Phoenix, AZ 85032, United States
URL: www.choicehotels.com

I made on line reservations for $90.00 per night based on photos and descriptions of the hotel. When I got there I was very disappointed. The room was filthy & it smelled + I did not feel secure leaving my car in the parking lot none the less staying there with my family due to the people loitering in the parking lot. I explained the situation with the desk clerk and he informed me that there is nothing that he can do about a refund. During all this a woman was checking in with a newspaper coupon for $15.00 less for the same type of room. After 15 minutes of phone calls I was told that it was not possible to give me a refund. I explained that I was not staying the night and I want a refund. They would not budge. I refused to give up and called to speak to the manager who said that it was not possible, but I did not give up and kept insisting about the refund, seeing that I was not ready to come out of the shoe he agreed to give me discount and vouchers worth $45.00 for future bookings". I agreed. When I received my credit card statement they inflated the room charge to $135.00 then gave the 50% discount. I immediately called American Express & disputed the overcharge & I was redeemed. Oh! by the way...I never received any vouchers in the mail. STAY AWAY FROM THESE CROOKS. They should look up the meaning of the word Guaranteed like they state in their advertisements.

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