Hotel is totally inflexible and non-consumer friendly

Company: Suffolk Hall Hotel
Address : 10 Craigmillar Park - Edinburgh EH16 5NE, Scotland, United Kingdom

I would like to share my cent experience with the Suffolk Hall Hotel with others. I recently booked a room for 2 nights at the hotel over the telephone. I was not given any terms and conditions of the booking or told that I would be charged the full amount immediately. 10 days later I canceled my booking. I was told that they would "sort it out" for me. I did not receive any of the £180 back. I called the hotel to ask why and was told that the fund had gone through and it may take a few days. 2 weeks later - still no fund. I was then told that I could not have any money back because they "do not do funds". Considering that I was canceling 6 weeks before I was due to stay at the hotel, to be charged the full amount on the booking is totally ridiculous. The service from this hotel is totally inflexible and non-consumer friendly. I suggest that anyone considering making a booking with this hotel seriously considers.

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