How a Company like this could survive stolen thousands of dollars to innocent people

Company: Phoenix Hard Parts, Phoenix Remanufactured Transmissions, Frank Kuperman
Address : 7310 W. Roosevelt, # 26, Phoenix, Arizona 85043, United States
URL: http://www.phoenixhardparts.com

I'm in Chile, Santiago. I paid through PayPal US$ 2.765 for an Automatic Transmission (AT) for my BMW 540i (1395 for the AT + 750 core + 620 shipping) After ONE moth finally I received the AT in Chile. Then, BMW dealer installed the AT, with more than US$ 1000 in labor, fluid, etc. Here we started with the Nightmare : THE AT doesn't WORK (reverse doesn't work )
I call to PRT, and they said that is VERY strange since they full tested the AT(false!!), but I need to send back to USA the AT (via airmail and I NEED TO PAY by myself the shipment) in order to apply the guarantee.!! Here appears the first warning: so they will repair the same defective AT
They said that NO, they already have a new one ready to me (false!), but they only were waiting for the previous one JUST to check was happened FALSE!!. After 2 moths of waiting here in Chile, they send again the SAME AT (so, here is the first stole).
What happen now: OK, Take this new AT (that was the same) from UPS Chile, spend again more that US$ 700 dollars in customs fees, go again to the BMW dealer, mount the new AT and what is the result now?? INCREDIBLE: AGAIN the AT doesn't work!!!
What was the problem now: the car doesn't change any gears. (Before was the reverse, so worst)

I'm in Chile and I trusted in a USA company paying a lot of money for a rebuild AT for my BMW 540i. After that, I pay: US$ 600 to send back their own defective AT. Also, I pay 2 weeks ago other US$ 500 in customs fees to enter in Chile the new AT (that also resulted defective). Also I spend more than US$ 1200 in labor and fluid in the BMW dealer to mount and dismount their defective AT.

Therefore, IS ENOUGH!! I REQUEST full refund including AND ALL COSTS, since after TWO times that I received the AT it doesn't work. (and more than 4 months with this history IS ENOUGH !!)

However, Phoenix Hard Parts DON'T want to refund the money and insist to give them computer codes so they could "guide me!!" to solve the problem!!!! Incredible: How a company like this COULD EXIST IN USA.

Please, all the people in the same situation contact : Consumer Information and Complaints,
http://www.azag.gov/ Also, I encourage to joint all the victims of this company in this site:
http://www.phoenixhardparts.net/ The only way to face this fraud is in a group!
Also check : Ripoffreport.com : More than 50 similar frauds
http://www.ripoffreport.com/searchResults.asp?q1=ALL&q2=&q3=&q4=Phoenix%20Hard%20Parts&q5=&q6=&q7=&searchtype=0&submit2=Search!&r=1


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