I have had AOL as my internet provider for more than two years. And I have never had a problem with them until recently. I had unlimited dial-up for more than a year, at $14.95 for unlimited use. Then I added a high speed modem from my local cable provider. In May I bought a house and no longer could use my modem, the cable company does not serve this area. I called AOL and told them. They told me that by canceling only my Broadband connection I would still have unlimited access to dial-up for $14.95 a month. More or less that my bill would pick up where it had left off ... $14.95. So in June I found on my checking statement that AOL had taken $50 from my account. So, I call AOL and get the issue resolved, they refund my money.... 10 days later (it didn't take them 10 days to take it). My July bill was okay, $14.95. Now suddenly I get my checking statement for the month of August, and they take another $50. And the unexpected $35.00 they took, caused me to bounce a check... $25.00 to the bank... $25 to the company I wrote the check to. So I call and get a lady that I can't understand and who obviously does not understand me. But she finally got tired of me talking slow for her and decided to give me my money back. So today I get online w/AOL support and tell them I no longer want them to take auto withdrawals from my account and I want to be billed to my home (as I have before). The support person then tells me that I have to keep letting them take money from my account because they no longer allow payments from any other source. What crock!! So now they say they are willing to give me back my $35.00, but that now doesn't cover the other $50 that I have been charged for that bounced check. And AOL sure didn't want to pay that!! I have already talked to my credit union and will have to file an affidavit stating that I've told them. I printed the IM correspondence between myself and the tech, and will be going to my credit union first thing tomorrow. I know of at least one other person they have done this too recently and she never received her $95 back that they scammed her out of. They have done this to so many people for too long somebody needs to file a class action lawsuit against these jerks and make them pay for the damage they are causing people.
Jamie
Dulles
VA,United States