I owned a home with a home security system provided by American Home Security (AHS). We were with this security company for five years until we had to sell our home. When we were trying to close our account , we were told by AHS that we had to pay a full year worth of service fee to close the account.

During my contract signing, I was not made aware by AHS that the contract will renew every three years with any notification from the customer or AHS. Once your contract is renewed without you knowing it, you are responsible to pay for three year's worth of service no matter what. In the contract, this term was written in fine print that if you do not read the contract carefully (you even might need a magnifying glass to read it) you will definitely miss it.

In my opinion, if a company is honest and does not intend to rip off their customer, this kind of terms should be in bold and big enough font size. Or they can ask customer to initial this term and that they are made aware of it. This is not case.

If we were made aware by AHS, we would not have signed with them because three years is a long time. Anything can happen, I would not have wanted to be tied in paying for service I would not use.

We tried to explain our situation to AHS and we were not taken seriously and was obliged to pay it off so as our credit would not be ruined.

I am writing this complain in this website so as to prevent this from happenning to others.

Beware of America Home Security Scam.

Frustrated Customer
frustrated customer
santa clara
ca,--