I am a veteran English teacher and had never ordered off the internet before, but because Berkley's commercials and ordering website appeared both professional and with high standards, I decided to order two free samples one of each product offered on both the television advertisement and the website. I carefully read the instructions, but within weeks I was charged $140 w/o my permission. I have never ordered anything off the internet, but as a veteran English teacher, I though I was quite capable of reading and comprehending both the instructions and the requirements for obtaining free samples of two of Berkeley Premium Nutraceuticals without binding myself to some contract or agreement. The television ads and the Berkley website appeared quite professional and legitimate, and as I filled out the forms to receive two of their products, I believed I felt assured that I was not getting myself into scam. The last page of the website application showed that I was being charged to my debit card account $4.99 for shipping and handling. At no time, did I come across a statement that said my account would be automatically charged a $70.00 fee. I printed out the invoice and tucked it away somewhere and received the samples soon after. After taking the products for a few weeks, I discerned that they were not effective and would not be requesting a regular monthly order. Just days after making this decision, I received two boxes that stated that I could not return to sender. When I pulled up my debit card account on my computer, to my horror there were two $70.00 debits to my account. So I called them, it was when someone finally spoke customer service rep. said that there was nothing I could do about returning the packages and I would not be reimbursed my $140.00. now I am in a fix what to do and how?
Samantha
NA
Ohio,United States