I don't understand how services including telephone can be turned off three days after I made a payment in cash. I paid on 1/12/07 then services were shut off on 1/16/07!! Customer Service said there wasn't anything they could do about my telephone and it would be turned on in 24 to 48 hours and they were sorry for my inconvenience!! This isn't the first time this happened to me, but the third. Each time I was charged a disconnect fee & reconnect fee, BUT I MADE THE PAYMENT then was without service. I've wasted more than 8 hrs on the phone with Comcast Customer Service, and although they are polite, I can't seem to get anyone who knows how to serve the customer. By the way, did you know that every time Comcast sends out a "reminder notice" they charge 1.99 as a "Soft Disconnect Fee??" I'm a singe mom of two and NEVER missed a monthly payment! When you pay a month in advance and pay your bill, how can they turn services off legally? Does anyone else have this problem????
Debbie
Millersville
MD,United States