Comcast Cable Company bills a month ahead in order to cut your cable off. They tell you, you are billed separately for Comcast phone services yet if your cable gets cut off your phone also get cut off. Example I paid the majority of my bill in November, leaving a balance of 79.00 dollars. I was sent a bill for 389.00 in December. after speaking on the phone to customer service and getting no relief I decided to speak to a supervisor who informed me that I owed 225.00 dollars so why does my bill reflect 389.00 well he said the balance does not go into effect until after January 7,2006. Well then why did you cut my cable off? I've owed more than this before and you did not cut off my cable. Why around the holidays you automatically cut off customers. Without a shut off notice he replied oh we don't have to send a shutoff notice the bill says if you don't pay we will cut off the cable. I said to him well I only owed 79.00 plus the new bill which totals 225.00 not 389.00 and you only add the extra month so you can cut the services off because the bill reflects a lie. Well he says your just gonna have to pay the 225.00 before we can restore your services. Then he says are you satisfied with our service today I really could not open my mouth for a moment. And I slowly replied no I was watching television because I knew I only owed 79.00 plus the new bill and all of a sudden the TV will not allow me to watch the program I was watching. he then says sorry ms and that was it I told him the only reason they do this is because there is no other cable co around except satellite and their reception is not to good. He then replied well ms we get an 80% return. Well I replied that's only because we the consumers actually have no choice.
Michelle
NA
PA,United States