After attempting to purchase a USB hub from Dell I was sent an acknowledgement of the order along with a shipping date of 5 to 7 days. After waiting 20 days and not receiving the product I called and called and called. I was put on hold numerous times and always for at least a half hour at a time. When I finally reached someone I was told the waybill number was wrong on my acknowledgement and told another would be shipped out immediately. After waiting another 5 days I called back. I was transferred from one extension to another and finally after an hour switched to a supervisor who told me he would take care of everything and e-mail me and give me a personal phone call back to tell me the status of my order. It never happened, no call and no e-mail. I then waited another day and called again, again I was put on hold for a half hour, when I did reach someone I immediately asked for a supervisor. I must say that in the end the supervisor did resolve the situation. However is my time less valuable then there time? I feel like sending Dell an invoice to cover the many hours that I was kept on hold. My time is very valuable to me. I feel that if everyone would get together and send an invoice for there time to Dell Corporate Headquarters in Texas just maybe they would get the idea that people's time is not without cost. I have purchased two Dell computers and am ready for another but it will not be a Dell because of this experience.
phimer
Round Rock
TX,United States