I was visiting India for the first time, and had made the prior reservation in this hotel, I decided to opt for this hotel just because of the spa which I had learnt about visiting their site, it was beautiful room and many more things in the picture which forced me to go for this hotel, but all turned wrong, when we reached there I first booked an appointment for the aroma therapy which was one of the best therapy given in here, after along journey this would be the best way to relax. I went to the spa room and was offered massage, if was not at all clean the bed was already stained as if just one had finished, I told them to wash the bed or put a cover before the therapy, they did as I told, during the massage the 2 attendants kept talking and I could not relax, I told them several times to stop talking but they continued after some time again ,it was becoming uncomfortable and wanted to just move out, then I was told to go to the pool area which was more worst the candles were the simple one no aroma could be smelled the flowers were not fresh in the water and the attendant were wearing shoes in that area due to which he floor was very messy, I was really disturbed with my decision I some how finished unhappily and went to the manager, who was another nard character, he said that it would be taken care off and the next day I was called by the manager itself to go for the therapy, I thought it was taken into consideration, but to my dilemma the things were the same, the attendants were having beetles in the mouth and were leaving in between the massage to spilt ,this was ridiculous I just told them that I did not need this and left ,I wrote complains about it in the complain box and left the hotel, it been 3 months and I am back in my country but heard that its still the same, from one of my far of relative who was a victim like me.
Terry
Fairfield
CT,United States