We had visited this place with one of our friends who were already a member for this hotel. After the dinner we were asked by the staff if we wanted to join the member ship and were explained all the facilities given the best facility which attracted me one day stay in the hotel this was an excellent offer, I insisted my husband to take the membership and he did accordingly it was the month of January and the date was 25th,it was the membership for one year. During the year we many times visited the place with friends and sometimes all alone, many times we were called to finalize the day we would like to avail the free stay facility, but because of something or the other we were not able to make up. It was then January had arrived and we had to use the facility so we asked the manager as it was our wedding anniversary on 26th and could we just delay a day he said that he would just check with the reservation and he said that it was fine and they offered us the stay ,but after our stay we were told to pay the rent which was not suppose to as it was free to the members but we were told that our membership expires on 25th and today is 27th we explained that this matter was talked to the manager before the stay but when the manager was called he refused that no such promise was done this was ridiculous I was shaken as the terrif was too much and it was difficult to do so but all our attempts were all in vain and we had to pay to avoid unnecessary scene in the hotel. I will never believe now as these people were frauds who lied to earn money by wrong means.
Debra
ROCHESTER
NJ,United States