I was referred to Hotels.com by a major airline. I have two upcoming trips to Kansas, Salina and Wichita and require hotels. I specifically requested Hilton hotels for both locations and was informed that there was nothing available. They suggested two other hotels that I then booked. To be honest, they very quickly rambled through an explanation of their policy after the reservation was made. However, I subsequently was online booking another hotel for another trip through Hilton's website and thought I would check on the other two trip dates to see if anything had opened up. I found that there were rooms at their hotels in the locations. I called Hotels.com and asked about changing to the Hilton's as I had requested. I was then told they did not represent Hilton in those locations. I asked that they cancel the reservations they made for me and I was informed there will be a $25 per reservation cancellation fee. I pointed out that they miss-represented the service, not available and do not represent are two different things. Had I known they did not represent Hilton, I would never have booked the other hotels. In short, they told me it was my problem, I miss-understood. The cancellation fee will stand. I asked for a supervisor and was told there was not one available. They would have one call me as soon as possible that was two days ago and still no call. NEVER, NEVER use Hotels.com. There are a MIS-SERVICE to the suckers that use them
Aaron
NA
CO,United States