I purchased a brand new Natuzzi Leather chair which was hardly ever used and even if it was used it was used under normal household use and conditions. Its not even 2 years and it is already broken. The pins of the headrest broke away from the frame which I believe is the result of a faulty frame and shoddy craftsmanship combined with the use of low quality soft pine species wood as well as the use of cheap metal staples in construction. There is also a problem with the foam padding used in the construction - underneath the leather on both arm rests of the chair the padding has shifted underneath causing the leather to lay directly on top of the wooden frame and looks very unsightly, and makes the chair uncomfortable to sit in. This is not something one would expect to see from a high end Italian Leather Furniture Manufacturer as Natuzzi claims to be. I have tried to contact them about the problem but they are not ready to replace the chair and they tell me they will not repair the chair because the chair was not subject to normal household use, which is a complete lie. This chair is covered under Natuzzi's 10 year warranty for the frame. I have all my original sales receipts. Just wondering how many other people out there have had a bad experience with Natuzzi Leather Furniture. If such people had posted their complaints I would be saved from falling in to their scam.
Samuel
High Point
NC,United States