I called Sears to come and fix my Kenmore oven. The man came out informed me that it would be $300.00. I told him that I know how much the igniters are because I have replaced them before. (I thought the problem might be elsewhere is why I even called them) The igniters are $50.00 each. He said that they are $75.00 off of his truck. I said ok, that adds up to $150.00, do you mean to tell me that you are going to charge me $150.00 for the installation of the two igniters? He said that it is not by the hour, it is by the "job". I am a single parent mother. I have no training that involves appliance repair. I have changed both igniters in that same oven in a 30 minute time frame. I called the customer service center and was given the run around stating that the prices "per job" came from the Chicago office and that the $150.00 installation charge was correct. I could not get anyone to explain how they justify charging $150.00 for a job that a housewife mother, with no training, can do in 30 minutes. I informed them that I would never call Sears to fix anything at my house again. I will go buy the igniters at the parts store (not Sears) and fix it myself for $100.00. I understand markup and a business has to make money to stay open but this is insane.
Ria
Chicago
IL,United States