A client gave me a Sentry Safe for which he did not have the combination or keys. I tried and tried over a period of two weeks to get though to these people by telephone. Their toll free number is always busy with the exception of between 12 and 1 their lunch hour. Their non 800 number will ring about ten times and suddenly quit. They do not respond to emails either. After several tries I finally got a response to an email. The representative instructed me to get a notarized statement of ownership and fax it to them. I was also instructed to call back the next day to provide billing information. I followed their instructions and I am still waiting for the combination to be mailed to me. Since I have already provided the notarized statement and paid their fees I have once again tried to get through by telephone and emails. But bad luck. If you are looking at a Sentry Safe and considering purchasing it buy another brand there are many more giving the same? This company absolutely sucks you. If you are thinking about buying a Sentry Safe, Don't! This company has the absolute worst Customer Service Department of any company I have ever had dealings with in the entire United States.
Larissa
Rochester
NY,United States