I was towed out of my own parking space in my apartment buildings parking lot by this company. I was out to dinner and my roommate was home and let the tow truck driver know it was our spot and that it was my car. He refused to do a thing besides ask for the money. They ended up towing my car and I had to retrieve it the next day. A $50 tow charge plus a day in the impound lot, another $12.50. I was told this would be the price and that it would go up $12.50 every day it stayed there. When I go to retrieve my car I explain that it was towed from my own space and I don't think I should pay. they asked if I had a permit for the space; I explain I did and that it was in the car, they wanted me to verify but the permit was not in my car and is no where to be found anywhere. no permit, so I had to pay, but instead of the $62.50 I was told over the phone it would cost, they said it would be $82.50 another $20 in charges that they didn't tell me about on the phone, and refused to really explain. so in the end I was screwed over and on top was charged way more than I was told multiple times. This company is a city inconvenience.
Rob
South Burlington
Vermont,United States