Well, well, here we are again submitting yet another report on a major corporation. Well this time it is TMobile and from the looks of it in your database it isn't the first time that they have been submitted. This company is hard-nosed, has deceptive marketing practices as evidenced by their description of their plans on their web-site. Information about what they will charge you for (incoming calls, calls made to your voice-mail box - both for messages left by callers and also when you call in to review messages, outgoing calls) is buried all the way down at the bottom of the page with an innocuous link "important information". When you click on the link, it uses "pop-up" technology and if you have pop-up ad blocker in use, nothing will display. Not a mistake, but a deliberate deceptive practice. Also, if they make a mistake with inputting the calling plan you select, it is your loss, as they will refuse to correct their mistake, refuse to make accommodations, refuse to compromise, refuse to do what is "right", and if you have a billing dispute with them, they will close down your account, and charge a $200 termination fee even if you are a month or two away from the end of the 1 year contract, when they really should only charge $19.99/mo until the end of the contract. No room for talking with these snakes, their policy is to send disputes in for collection within 30
days (they must reply to complaints made on-line with the FCC within 45 days). Getting it into a collection agency removes them from the obligation to further discuss any errors they have made, deceptive practices they have used, just "we don't give a damn, the contract says this, and we don't have to be held accountable for any mistakes we made, we just want as much money as we can screw you out of, and the heck with you." Stand and deliver" tactics.
Tim
Bellevue
WA,United States