I have no hassles with the working of the product but trust me the manipulation used with the customers to purchase it is awful in other words Kirby is an outstanding vacuum cleaner, but the sales tactics used are deplorable. We agreed to one of those free carpet cleanings and had a salesman come to the house. After the impressive demonstration we agreed to purchase a G6. After finding out that out credit was not quite good enough for the G6 the salesman said he could offer us a factory reconditioned model from the previous year at a savings of $500 compared to the G6. We agreed on the stipulation that it be 2 things, clean and warranted. I was shocked when what arrived was a vacuum that looked like it came right from someone else's house. It was filthy, dirty and was not clean already the stocker was having the waste matter. Since I did not have the state of mind to verify such things, he put it in under the original contract with the G6 crossed out but for the same price. Kirby's are warranted by name, so you don't need it in writing, but come on people. I paid the same price as new for 2 year old used vacuum that I had to scrub clean myself before the wife even saw it. Yeah they suck pretty well, but not as much as the salesmen. Buyers beware. Don't trust these guys.

Monica
Cleveland
OH,United States