I was supposed to receive one month free and half price monthly service. I authorized a one time fee of $9.95 for shipping. No monthly fee was allowed. I received adapter and it would not work. I called their tech dept. They spent over 3 hours and conceded that it would not work for me. They told me to return adapter. I put it in original box, marked return to sender. That month there was a $37.99 fee stolen from my account. I called (always at least 25 minute wait) spoke to Brian; he agreed I never had service but did not have authority to reimburse me. I asked to speak to supervisor of accounts-Kathleen. She said it was past the 30 day money back guarantee, so she could not reimburse me. I said I never had service. She said she knows-nothing she could do. I called President of company-Michael Snider. He has some flunky call me back because "he does not speak to customers". After arguing for over an hour, He says I should have been given a secret number to return the adapter. I said I wasn't given anything from the tech guy. He says "sorry" the only way we will stop taking money from your account is if you pay $119 cancellation fee. "I NEVER HAD SERVICE "there should be no cancellation. HE says "TOO BAD" and hangs up. I have all the employee ID numbers that I spoke to, if they are real. Everyone in the office directory is named Smith except for one Poindexter. Fake names too!! Criminals often use fake names.
Smith
New Jersey
NJ,United States