I went to puremeds.com to order a generic drug. The company charged me for the drug immediately. Their website said delivery is usually in 5 to 7 business days, but suggested it would probably take as little as 2 - 5 days. All orders would be shipped by Express Mail or FedEx. All orders can be tracked online. You will receive an order number and a package tracking number after you order. Three days later I hadn't received any communication at all. I e-mailed an inquiry. I had to wait a full day for a response. The response was that the order had been shipped. I was skeptical. Where was the order number and tracking number? Six days after ordering I wrote them again. No response. So much for their claimed 24 hour seven days a week customer service.11days after ordering I wrote them again. I told them I was going to file a complaint. I got a quicker but weak response for that. They told me an order number. No apology. No tracking number. No evidence that any package was shipped ever. Suddenly the shipping method had changed. It was sent registered mail, so there wasn't any tracking number? Eighteen days after ordering there is still no package. Their web site seems to anticipate that you won't receive the first package. Their cancellation policy doesn't let you cancel the order of you don't receive the package. Rather, after 15 days they will reship the package. If they send with a shipping method that is traceable, and requires a signature, then the package will arrive. Why state so many times that they will reship it? Why say I could receive it in 2 days if they aren't even going to ship it for two weeks what are they doing with my money all that time? If it was sent registered, why can't they tell me where it is or give me a registration number? I haven't been offered any compensation for all this wasted time, aggravation, frustration and inconvenience. At this point, they should ship me the product next-day-mail and/or refund my money immediately. They should also remove the false information from their web site. Anyone who orders from PureMeds.com should be prepared to experience lousy service and long waits.
Trumann
Indianapolis
IN,United States